Hire Desk Controller

Job Category: Plant Hire
Job Type: Permanent
Job Location: Birmingham
Salary: 23000-25000 pa DOE

Our client

 Our customer are specialists in providing  rental equipment and managed solutions into every market and sector including: construction, industrial, energy, infrastructure, government and events.

They are a FTSE100 business and a true global leader in equipment rental.

The Role

  • On a day-day basis you’ll be responsible for managing all customer orders for one of our clients large national accounts.
  • You’ll be based in a mixed office with Staff,  you will be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping your customers informed, so that they feel truly valued.
  •  You’ll build great working relationships and product knowledge which you will use to translate your customers’ requirements into the rental products and services that meet their needs.
  • It will also be your role to manage the hire contract administration and ensure that this is completed in a timely and accurate manner.
  • Naturally you will be a great coordinator, who enjoys planning and organising and working in a busy but friendly team environment.

What you will need to bring to the role from day one:

  • Previous experience in a customer service role, preferably within a call centre environment
  • Able to work as part of a team, supporting colleagues
  • Flexible and self-motivated, you’ll take the initiative and be keen to embrace new training opportunities
  • Great communication skills – both verbal and written
  • Effective administration, planning and organisation skills with strong attention to detail and accuracy
  • Good IT/Computer skills. MS Office including Excel and Outlook & experience of database entry

Good working knowledge of the construction and/or plant & tool hire industry is desirable but full training will be provided 

To apply, please use the Application Form or contact Innov8 Synergy Talent Management with a current CV via email: info@innov8synergy.com

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