Telephone Collections Officer

Job Category: Debt Management
Job Type: Permanent
Job Location: Worcestershire
Salary: £21000 Base Salary OTE´s £26000-£39000 Plus

Based Worcestershire

This is a full-time, permanent role.

£21,000 Base Salary OTE’s £26,000 – £39,000 Plus


28 days holiday (including Bank Holidays)

Refreshments and Complimentary Fruit Offering

Onsite Car Park

Please note this is a full-time, permanent role working 37.5 hours per week over a 5 or 6 day period between 8am-8pm Mon-Fri and 8am-1pm Sat. Flexible working is expected to maximise collection and will include working either 6pm-8pm one day a week or any 2 hours between 8am-1pm Sat

Initial training will be one morning in the offices and there after work will be split between home and office.

As a prospective employee, it is important that everyone who works for our client is committed to their values. They are accountable, transparent, are respectful and they always behave with integrity towards the general public and their clients they represent.

The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.

Company Description

As a leader in the debt recovery enforcement sector, our client has been operating for over 40 years’ supporting hundreds of local authorities and corporate organisations. You will be joining our customer during an exciting time to become part of a team that contributes to achieving our visions for the future. 

They have made their company a place where they look after their people, making sure you’re happy in your work and given everything you need to succeed. They have created a friendly, welcoming workplace where everyone is working towards the same cause, providing the best possible services for local authorities and large corporate organisations.

With offices based in the Worcestershire area, close to both the M40/M42 motorway network, they are easily accessible from Birmingham, Worcestershire, and Warwickshire.

Due to expansion, we are looking to recruit Telephone Collections Officers to join the team. If you are a strong communicator, self-driven and motivated, engaging, and influential; we can offer you a unique career with unlimited earning potential.

To be successful in the role you would need to demonstrate:

  • Make outbound calls to customers that owe money to our local authority clients, or third parties acting on their behalf
  • Collecting payment in full & ensuring a high standard of customer service at all times
  • Remaining empathic, calm and acting in a professional, respectful and ethical manner, and have the confidence to deal with a range of different customers and make appropriate recovery decisions based on the current circumstances of each case.
  • Obtaining questionnaire details from customers who may be in financial difficulties
  • Negotiating payment arrangements in accordance with guidelines as well as using your initiative if payment in full cannot be collected
  • Refer, where necessary, cases to relevant debt advisory groups and associated organisations where required to meet the needs of vulnerable customers
  • Reviewing and updating the database notes and the status of accounts – ensuring information is recorded accurately and professionally
  • Handling customer correspondence and devising appropriate replies and responses


To be successful in the role you would need to demonstrate:

  • Evident desire to achieve results and seek continuous self-improvement
  • You will need to be target driven and capable of managing your own workload and conflicting priorities
  • Previous practical office administration experience
  • Attention to detail – able to spot errors and rectify mistakes quickly
  • Being comfortable in using a variety of technologies and software systems
  • A positive and results orientated approach in a team environment
  • Excellent written and verbal communication skills – able to interact effectively at all levels
  • Confident in dealing with customers over the telephone – often in difficult circumstances
  • You will work to procedures and policies designed for the team

Apply for this position

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