Collection Sales Agent

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Collection Sales Agent – Manchester

Basic Salary £19,000 – £20,000 Realistic OTE £32,000 PA

Excellent Benefits on offer to include

• 37.5 hours a week on a rota between 8.30am and 7pm
• Full-Time permanent position
• Extensive training and development programme
• Market Leading Business with excellent career plans and rewards packages

Please note, this is a full-time, permanent role and applicants must be able to work the full range of shift patterns applicable to the role – this can include Saturday mornings.

The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.

Requirements

• Looking for that opportunity with an industry leading business to build a career
• Previous experience within an internal sale or collection’s role
• Excellent telephone manner with the ability to positively resolve situations
• Keen to excel in a great work environment
• Confident in your ability to achieve realistic targets and benefit financially
• Strong work ethic and happy to work on your own initiative

Our Client

• Our Client is part of a market leading multi divisional debt management and collections business – employing over 500 people in the UK and growing year on year
• Specialists in the recovery of outstanding parking charges
• Based in great offices just off the M60 in Manchester
• Modern organisation that delivers excellence to customers and clients
• Using technology and people to transform the resolution of outstanding debts
• Rapidly growing organisation offering opportunities to all our team
• Excellent staff retention and ongoing development

Position

What is the role?

• Resolving low value outstanding parking charges from individuals
• Predominantly dealing with inbound calls with first call resolution
• Managing difficult conversations in a sensitive and professional manner
• Entering accurate records of customer interactions
• Following processes and guidelines to deliver great service
• Achieving personal and team targets in a contact centre environment.
• Delivering or developing your skills with multi-channel communication.
• Day to day handling of mutli channel communication.