Hire & Sales Executive

Job Category: Plant Hire
Job Type: Permanent
Job Location: Manchester
Salary: £22000-£26000

Based in Manchester

Main Duties and Responsibilities

• Receiving and processing plant hire/sales enquiries received via email, social media and telephone.

• Managing availability of equipment and deliveries in line with customer requirements to maximise utilisation.

• Promoting the plant, equipment and services that are requested by our customers and then offer our wider product portfolio, maximising opportunities to provide a full service and increase customer spend over multiple categories of equipment.

• Work within the hire & sales team and wider workshop teams.

• Assist in co-ordinating the schedules of our drivers and co-ordinate the jobs of the third-party delivery companies to maximise efficiency and profitability.

• Build effective and lasting customer relationships, developing brand awareness and increase repeat business via all streams including social media.

• Contact prospective customers via telephone, social media or email to generate business.

• Engage with potential clients, create leads and value-added proposals for our customers.

• Follow up new business opportunities and set up meetings.

• Provide management feedback.

• Assist with negotiations, closures and documentation of SLAs and customer contracts and renewal of pricing agreements.

• Report machinery breakdowns and damages liaising between the workshop and the customer.

• Co-ordinate new product orders and purchasing requirements based on hire and sale demands.

• Resolve queries and discrepancies with customers in a timely manner.

• Record and resolve customer complaints to a satisfactory conclusion.

• Work with the accounts department to clear invoice queries.

• Take ownership of specific responsibilities to meet business needs.

• Have a passion for customer service and a drive to learn and develop personally and within a team.

• To grow with the company and endeavour to add value to the business through personal advancement and development.

• Understand and adhere to all company policies and procedures, to promote a safe working environment.

Key Performance Indicators of the role

• Achieve customer retention and new customer onboarding.

• Strong testimonials and feedback.

• Achieve specific targets in turnover and sales figures.

• Monitor performance of sub-contractors who are liaising with our customers.

• Ambition and drive to better yourself and the company

Key Competence Requirements

• Business knowledge to understand customer needs and strategy.

• Outstanding customer service skills, comfortable with communicating via telephone, face to face and email.

• Ability to work with all levels of staff.

• Professionalism.

• Possess strong organisational, administrative and IT skills.

• Working knowledge of Microsoft packages.

• Ability to work under pressure and meet deadlines.

• Effective time management skills.

• Ability to take instruction and adapt to situations.

• Outstanding communication skills.

Experience and/or Qualifications.


• Working knowledge of Microsoft packages.

• Excellent organisational skills and attention to detail.

• Great customer service and commercial acumen.

• Strong negotiation skills.

• Experience in a similar role.

• Ability to communicate confidently at all levels.

• Minimum of GCSEs in Maths and English.

Preferable :

• Previous experience in the plant hire industry would be an advantage but not essential.

• Strong knowledge of petrol, diesel equipment and plant.

• Strong geographical knowledge.

• Good transport/logistics knowledge

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