Salary & Benefits
The salary we are offering reflects the importance of the role – £33-36k per annum for a 36.25-hour week. 25 days holiday (plus all UK bank holidays), free life assurance cover and generous paid sick scheme (both after a qualifying period). They also provide access to a stakeholder pension scheme, a voluntary employee medical cash benefit plan and an employee assistance programme.
Our client is an independent, family-owned company manufacturing organic intermediates for the Pharmaceutical, Agrochemical, Rubber, Polymer, Food & Beverage and allied industries. They operate at their West Midlands site.
We are recruiting for a Customer Services Manager to lead and manage their customer services department to provide a world class service for their customers.
You should have extensive experience in customer account management as this will be a key activity for you and your team. You will have regular contact with their customers and agents covering all aspects of customer services. You will be skilled at negotiating and dealing with major international customers, freight companies, government agencies and auditors.
You will work closely with their Sales and Marketing team in the promotion of the business and have the flexibility to travel internationally to visit customers, agents and exhibitions when required.
You will be a champion of improvement efficiencies within the department driving through change whilst keeping current on all regulatory requirements concerning the supply and transport of dangerous goods, drug and chemical weapons precursors. You will ensure that their legal duties within these areas are complied with.
You will be responsible for coordinating and managing the reporting of their sales performance on a continuous basis. You will proactively monitor customer order patterns looking for further business opportunities.
This is a senior position within their operation, and you will be part of the Senior Management Team where you will have input into all aspects of the business.
YOU MUST HAVE IATA & IMDG certification.
You should:
Be confident and have excellent written and verbal communication skills
Have a thorough understanding on the exportation of goods across borders, duty and incoterms in the post-BREXIT age
Have great influencing and negotiation skills
Be resilient through peaks of pressure and used to working to tight deadlines
Have extensive similar experience in previous manufacturing companies
As well these skills you should have:
A Level 5 (or higher) qualification in a Business-related discipline or equivalent
IATA and IMDG certification.
5 years in a customer service management and shipping export role with experience of dangerous goods.
Ideally a working knowledge of Sage X3 but this is not essential
Proficient with Microsoft software and the ability to effectively manipulate Excel spreadsheets