Claims Handler

Claims Handler – Property

Kent or London based

£35,000 + basic + car + bonus

Full Time – Permanent

A newly formed role of Claims Handler has been made available for a major insurance provider.

• Are you a considered individual with a curious mind capable of building relationships with people from all walks of life?
• Can you articulate yourself clearly both verbally and in writing?
• Do you have a passion for the delivery of exceptional customer service?
• Do you challenge day to day situations and the norm yet remain calm under pressure?
• Have a valid full UK driving licence?
• Would long-term career growth in a IBUK recognised ‘2024 Top UK Insurance Employer‘ spark your interest?

If the answer is yes, then keep reading as Claims Handler Property Division are looking for professional, well organised, and dedicated individuals to perform the role of a Claims Handler.

Main Benefits of claims handler:

• Structured programmes with clear timescales & transparent career pathways
• Fully supported professional qualifications with rewards
• Truly flexible working
• Competitive salary
• Employee assistance programme for employee wellbeing
• Life assurance
• Group Income Protection

Our other benefits include:

• Private healthcare plan (including pre-existing conditions)
• A Self Invested Personal Pension Scheme
• Annual leave allowance of 25 days + public holidays
• Voluntary benefits – Purchase extra holidays, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

The Role of claims handler:

We now have an opportunity for a talented claims handler to join our highly successful Home Claims team. The company are committed to a flexible first policy allowing you to enjoy a mix of working from our office and from home, with the agreement of your line manager on your individual pattern of work.

Our loss adjusters utilise their renowned expertise on domestic claims, ranging in value up to £100k, and including claims of significant value and complexity. As the adjusting executive, you will work alongside your designated adjuster to achieve successful conclusion of allocated claims.  This means claims settled promptly, with fair and accurate settlements, and ultimately highly satisfied customers.

Throughout all dealings with the customer and / or their representatives, you will maintain a positive relationship to ensure that the reputations of both the company and our Insurer client are protected.

The Claims Handler role is a technical assistant role, designed to support the adjuster’s work throughout the handling of these claims. As a Claims handler you’d work on a one-to-one basis with one of our adjusters, to ensure we can deliver customer service and technical claims handling at the very highest level.

You will have the following skills for claims handler:

• The confidence and ability to deliver excellent customer service throughout the lifecycle of the claim and to meet our goal of making claims easy for everyone
• Cert CILA/Cert CII or the desire and agreement to attain this during the first year
• First class communication skills, both written and verbal, with a willingness to pick up the phone to speak to your customers in accordance with their needs and requirements
• The ability to identify if a customer may have a vulnerability, and be able to adjust your communications and handling of the claim accordingly, to ensure they receive the same excellent outcome as all other customers
• Competent IT skills, and the capability to maintain electronic files to a high auditable standard, including preparation of claim documentation as required, and as agreed with the adjuster(s)
• A willingness to liaise and build effective working relationships with colleagues in our other internal product lines/departments as required.
• The ability to manage incoming and outgoing correspondence and complete case enquiries as directed by the adjuster, but with the confidence and technical ability to work without direction where appropriate
• Understand the importance of ensuring all stakeholders and parties are kept fully updated at all times, and have a pro-active mindset
• Provide assistance on site on occasion, including Minute taking of meetings, preparation of the action plan, taking statements/photographs etc. as directed
• Accurate daily time recording, delivering a high proportion of chargeable hours demonstrating technical competence

This is a great opportunity for those who are motivated by the desire to deliver excellent customer outcomes, and the variety of claims work as well as the opportunity to partner with our Home Claims Adjusters and contribute to the ongoing success.

Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance.  When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space.  It’s an ideal environment for working alongside and interacting with fellow colleagues.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

If you feel you have match the criteria of claims handler and you are based in Kent or London, apply today.